Job Description
DISPATCHER
SUMMARY OF JOB
This position is responsible for maintaining the service and maintenance technicians daily schedules, setting the dispatch board, and setting the service calls for all technicians. The service dispatcher assists HVAC and plumbing technicians by ensuring all service calls are properly completed, any necessary return trips with customers are scheduled, and the completion rating is tracked. The dispatcher will also handle jobs that are in progress, maintain the customer database with current information. Responsibilities also include clear concise communications with department managers, employees and customers. Including keeping customers up-to-date as to Wickstrom Plumbing Heating & Cooling schedule and requested lead-times. The service dispatcher will provide the accounting department with maintenance contract billing information and all other information needed for job invoicing.
REQUIRED SKILLS
1. Adherence to Company Core Values
2. Communication, Reporting and Compliance
3. Leadership
4. Detail Ordinated
5. Customer Service
6. Desire for Continued Skill Development
7. Ability to Meet or Exceed all Assigned Goals
8. Ability to Use/Learn Computer Programs
SUMMARY OF DAILY TASKS
1. Dispatch Service Technicians, one call at a time.
2. Respond to all messages left overnight.
3. Schedule and coordinate all demand service calls as calls are received using dispatch system.
4. Contact customers with updates on job status from job start to finish.
5. Maintain customer files and paperwork flow between technicians and the office.
6. Ensuring the dispatch board is full and moving smoothly each day.
Job Type: Full-time
Pay: $25 - 35 hour
Benefits:
Schedule:
Supplemental pay types:
Work Location: In person
Wickstrom Plumbing Heating & Cooling is proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, genetic information, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. The company encourages all qualified candidates who are eligible to work in the United States to apply, but it does not sponsor applicants or employees who require a visa to work legally.
Powered by JazzHR
wr4OY0FcPs
...Job Description The Vertex Internship Program offers students the opportunity to learn about the pharmaceutical industry from a hands-on perspective. You will be working closely with and learning from some of the brightest people in the industry. When you join our...
...iTero 5D lite scanner, wave-one endo, intra-oral cameras, and Videa AI Beautiful location boasting 100+ NPS per month International airport within 30 mintues Why Heartland Dental? As the leader of your supported office , youll receive best in class support...
...Courier Connection is seeking dynamic, dependable, and motivated individuals to join our team at the Atlanta International Airport Domestic Terminal in Atlanta, GA ! As a driver you will accomplish all activities in line with customers guidelines while adhering to...
...Job Description Host Healthcare is seeking a travel Echo-Vascular Technician for a travel job in Newburgh, Indiana. Job Description & Requirements ~ Specialty: Echo-Vascular Technician ~ Discipline: Allied Health Professional ~ Start Date: 11/21/2024~...
...Job Description Job Description JOB DESCRIPTION Position Title: Culinary Intern Reports to: Executive Chef Supervises: Not applicable FLSA Status: Non-exempt Job Summary The Culinary Intern will assist the Executive Chef and kitchen staff in the...