Job Description

Job Description

Job Description

Under general supervision, on an assigned shift, to provide patrol service within the walls of the community. To act as Field Training Officer and perform related work as required.

Security Patrol Officers must be willing to work a rotating schedule between day, swing and graveyard shifts, including weekends and holidays; overtime may be assigned.

ESSENTIAL FUNCTIONS

• Conducts security patrols within the 2,432 acres of Laguna Woods Village, which is a private gated Community; patrols streets, cul-de-sacs, parking, carport areas, clubhouses and other common areas. Patrols are done utilizing a company marked vehicle, on foot and on bicycles. Maintains general surveillance for unusual situations and checks that the doors and windows of community facilities are secured.

• Responds to all emergencies including fires, hazardous conditions and medical emergencies. Assists residents and issues warnings or writes Notice of Violations (NOV’s) for parking issues and other Community rules and regulations violations.

• Utilizes observation skills; demonstrates ability to work independently using resourcefulness, sound judgment, integrity and tact. Monitors property for irregularities such as security breaches, safety hazards and emergency situations and contacts emergency responders, such as Sheriff, Fire and/or ambulance personnel as required.

• Remains alert for presence of unauthorized persons and/or rules and regulations violators; approaches suspicious person and/or notifies law enforcement as appropriate; may confront and detain violators, as required, until law enforcement arrives. Writes clear, concise and accurate incident reports to document information on a daily basis. Provides exceptional customer service to the residents and guests of this Community and presents a professional image and attitude at all times.

• ·Works effectively with co-workers, customers and others by sharing ideas in a constructive and positive manner; listens to and objectively considers ideas and suggestions from others; keeps commitments; keeps others informed of work progress, timetables and issues; addresses problems and issues constructively to find mutually acceptable and practical business solutions; addresses others by name, title or other respectful identifier; and respects the diversity of our workforce in actions, words and deeds.

QUALIFICATIONS

• Knowledge of the occupational hazards and safety precautions of the job.'
• Knowledge of the geography of the Community.
• Knowledge of controlling rules, regulations, policies and procedures.
• Ability to operate a computer and applicable software programs (Microsoft Word, Excel, etc.)
• Ability to effectively instruct others and maintain a working relationship with various levels of employees.
• Ability to think and act quickly, calmly and accurately in emergency situations.
• Ability to relate to the needs and concerns of senior citizens.
• Ability to maintain effective working relationships with co-workers and the public. To deal with public relation problems courteously and tactfully.
• Ability to read, understand, interpret and explain rules and regulations.

Village Management Services, Inc. provides professional management services to the community of Laguna Woods Village, the largest Southern California independent-living community for people 55 and older. The Village is built on 2,100 acres, features 12,736 homes and is home to about 18,000+ residents. Managing Laguna Woods Village is similar to managing a city. VMS, Inc.’s approximately 1,000 employees provide a wide variety of services to Village residents and maintain the community infrastructure. VMS, Inc. is a mutual-benefit, nonprofit corporation. Our commitment to quality and excellent customer service has made Laguna Woods Village one of the most emulated active retirement establishments in the country.

Company Description

Village Management Services, Inc. provides professional management services to the community of Laguna Woods Village, the largest Southern California independent-living community for people 55 and older. The Village is built on 2,100 acres, features 12,736 homes and is home to about 18,000+ residents. Managing Laguna Woods Village is similar to managing a city. VMS, Inc.’s approximately 1,000 employees provide a wide variety of services to Village residents and maintain the community infrastructure. VMS, Inc. is a mutual-benefit, nonprofit corporation. Our commitment to quality and excellent customer service has made Laguna Woods Village one of the most emulated active retirement establishments in the country.

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